AI in Healthcare: Enhancing Patient Understanding

Although many patients find AI helpful for understanding medical information, experts caution about potential inaccuracies and privacy risks, urging careful use and verification of AI-generated responses.

This information is current as of the date of original publication or update. It may have changed by the time you read this. I invite you to fact-check what you read here.

This information is not intended for diagnosis or treatment. Before making health decisions, discuss with your physician or other qualified healthcare provider to decide what is right for you.

I recently had a medical procedure and when the results came into my patient portal, I logged in to read the results. The diagnosis was something I don’t have much professional experience with, so I did what many patients to with their medical information. I went online and searched for information.

Although this time I didn’t stop with a search engine. I used an AI assistant and was amazed at how easy it was not only to read information but also to ask questions and receive an answer. It even suggested additional resources and next steps.

Then I found this article on KFF indicating that I am not alone. And probably many of you have already used AI for this and other purposed. So I am sharing it here.

An AI Assistant Can Interpret Those Lab Results for You

(Edited for readability and length.)

written by Kate Ruder, September 15, 2025

When Judith Miller had routine blood work done in July, she got a phone alert the same day that her lab results were posted online. So, when her doctor messaged her the next day that her overall tests were fine, Miller wrote back to ask about the elevated carbon dioxide and low anion gap listed in the report.

While the 76-year-old Milwaukee resident waited to hear back, Miller did something patients increasingly do when they can’t reach their health care team. She put her test results into Claude and asked the AI assistant to evaluate the data.

Medical Records plus AI equals Understanding

“Claude helped give me a clear understanding of the abnormalities,” Miller said. The generative AI model didn’t report anything alarming, so she wasn’t anxious while waiting to hear back from her doctor, she said.

Patients have unprecedented access to their medical records, often through online patient portals such as MyChart. Federal law requires health organizations to immediately release electronic health information, such as notes on doctor visits and test results.

Screenshot of the MyChart app

A study published in 2023 found that 96% of patients surveyed want immediate access to their records, even if their provider hasn’t reviewed them.

And many patients are using large language models, or LLMs, like OpenAI’s ChatGPT, Anthropic’s Claude, and Google’s Gemini, to interpret their records.

Use AI for Health Cautiously

That help comes with some risk, though. Physicians and patient advocates warn that AI chatbots can produce wrong answers and that sensitive medical information might not remain private.

Yet, most adults are cautious about AI and health. Fifty-six percent of those who use or interact with AI are not confident that information provided by AI chatbots is accurate, according to a 2024 KFF poll. (KFF is a health information nonprofit that includes KFF Health News.)

“LLMs are theoretically very powerful and they can give great advice, but they can also give truly terrible advice depending on how they’re prompted,”

Adam Rodman, internist at Beth Israel Deaconess Medical Center

Adam Rodman Is an internist at Beth Israel Deaconess Medical Center in Massachusetts and the chair of a steering group on generative AI at Harvard Medical School.

Justin Honce, a neuroradiologist at UCHealth in Colorado, said it can be very difficult for patients who are not medically trained to know whether AI chatbots make mistakes.

“Ultimately, it’s just the need for caution overall with LLMs. With the latest models, these concerns are continuing to get less and less of an issue but have not been entirely resolved,” Honce said.

Rodman has seen a surge in AI use among his patients in the past six months. In one case, a patient took a screenshot of his hospital lab results on MyChart then uploaded them to ChatGPT to prepare questions ahead of his appointment.

Rodman said he welcomes patients’ showing him how they use AI, and that their research creates an opportunity for discussion.

Roughly 1 in 7 adults over 50 use AI to receive health information, according to a recent poll from the University of Michigan, while 1 in 4 adults under age 30 do so, according to the KFF poll.

Photo by Beyzaa Yurtkuran on Pexels.com

Should AI Give Medical Advice?

Using the internet to advocate for better care for oneself isn’t new. Patients have traditionally used websites such as WebMD, PubMed, or Google to search for the latest research and have sought advice from other patients on social media platforms like Facebook or Reddit.

But AI chatbots’ ability to generate personalized recommendations or second opinions in seconds is novel.

Liz Salmi, communications and patient initiatives director at OpenNotes, an academic lab at Beth Israel Deaconess that advocates for transparency in health care, had wondered how good AI is at interpretation, specifically for patients.

In a proof-of-concept study published this year, Salmi and colleagues analyzed the accuracy of ChatGPT, Claude, and Gemini responses to patients’ questions about a clinical note. All three AI models performed well, but how patients framed their questions mattered, Salmi said

For example, telling the AI chatbot to take on the persona of a clinician and asking it one question at a time improved the accuracy of its responses.

Are Medical Records Private with AI?

Privacy is a concern, Salmi said, so it’s critical to remove personal information like your name or Social Security number from prompts. Data goes directly to tech companies that have developed AI models, Rodman said, adding that he is not aware of any that comply with federal privacy law or consider patient safety

Sam Altman, CEO of OpenAI, warned on a podcast last month about putting personal information into ChatGPT.

“Many people who are new to using large language models might not know about hallucinations,” Salmi said, referring to a response that may appear sensible but is inaccurate.

For example, OpenAI’s Whisper, an AI-assisted transcription tool used in hospitals, introduced an imaginary medical treatment into a transcript, according to a report by The Associated Press.

Using generative AI demands a new type of digital health literacy that includes asking questions in a particular way, verifying responses with other AI models, talking to your health care team, and protecting your privacy online, said Salmi and Dave deBronkart, a cancer survivor and patient advocate who writes a blog devoted to patients’ use of AI.

Photo by Anna Shvets on Pexels.com

Can AI help physicians communicate results?

Patients aren’t the only ones using AI to explain test results. Stanford Health Care has launched an AI assistant that helps its physicians draft interpretations of clinical tests and lab results to send to patients.

Colorado researchers studied the accuracy of ChatGPT-generated summaries of 30 radiology reports, along with four patients’ satisfaction with them. Of the 118 valid responses from patients, 108 indicated the ChatGPT summaries clarified details about the original report.

But ChatGPT sometimes overemphasized or underemphasized findings, and a small but significant number of responses indicated patients were more confused after reading the summaries, said Honce, who participated in the preprint study.

Meanwhile, after four weeks and a couple of follow-up messages from Miller in MyChart, Miller’s doctor ordered a repeat of her blood work and an additional test that Miller suggested. The results came back normal.

Miller was relieved and said she was better informed because of her AI inquiries.

“It’s a very important tool in that regard,” Miller said. “It helps me organize my questions and do my research and level the playing field.”

KFF Health News is a national newsroom that produces in-depth journalism about health issues and is one of the core operating programs at KFF—an independent source of health policy research, polling, and journalism. Learn more about KFF.

Subscribe to KFF Health News’ free Morning Briefing.

This article first appeared on KFF Health News and is republished here under a Creative Commons Attribution-NoDerivatives 4.0 International License.

This article also appeared on NPR.ORG.

AI in Medical Education

I graduated from college, medical school, and residency without using a computer for training or patient care. When computers and the internet came into widespread use, medical education and medical practice changed to embrace that new technology.

Now AI is doing the same thing. Here you can learn how Harvard Medical School is building artificial intelligence into the curriculum to train the next generation of doctors.

Reader Reflection and Response

I hope you have learned something new in this post, or it confirms something you already knew.

How are you using technology to manage your healthcare? Do you use options such as

  • health record portals
  • online scheduling
  • video visits
  • internet search for medical information, with or without AI

Were you aware that doctors are using AI to create office notes and result summaries?

What concerns do you have about the value and safety of using AI in healthcare? What else do you need to know or want to learn about AI use ?

Cover Image

The cover image was created by the Jetpack AI Assistant from Automatic, Inc.

Exploring the HEART of Health

I hope the information in this post gives you inspiration.

I’d love for you to follow this blog. I share information and inspiration to help you turn health challenges into health opportunities.

Add your name to the subscribe box to be notified of new posts by email. Click the link to read the post and browse other content. It’s that simple. No spam.

I enjoy seeing who is new to Watercress Words. When you subscribe, I will visit your blog or website. Thanks and see you next time.

Medical stethoscope and heart on a textured background

Dr Aletha

Public Health Under Fire: HHS and CDC Tensions Explained

In this post I review HHS Secretary Robert Kennedy Jr. at the Senate Finance Committee regarding his dismissal of CDC Director Dr. Susan Monarez and concerns over his anti-vaccine stance. This culminated in resignations from senior CDC officials alarmed by political interference affecting scientific integrity and public health safety.

updated September 20. 2025

This information is current as of the date of original publication or update. It may have changed by the time you read this. I invite you to fact-check what you read here.

This information is not intended for diagnosis or treatment. Before making health decisions, discuss with your physician or other qualified healthcare provider to decide what is right for you.

Kennedy visits the Senate

On September 4, 2025, HHS Secretary Robert Kennedy Jr. appeared before the Senate Finance Committee and was heatedly questioned about several issues. Most of his testimony centered around his firing of the newly confirmed CDC Director Dr. Susan Monarez.

He was also grilled on his seeming lack of support for vaccination as an important public health measure. They questioned why he appointed several antivaccine scientists to the Advisory Committee on Vaccines. Even the Republican Senators who had voted for his appointment expressed frustration with his leadership.

In this post I explain some of what lead to this confrontation.

Trump appoints a CDC Director

After being without a CDC Director since he took office in January 2025, President Trump and the Senate confirmed Dr. Susan Monarez. This is the first time in history that a CDC Director needed Senate approval.

President Trump posted this on social media about his choice for CDC director.

“Dr. Monarez brings decades of experience championing Innovation, Transparency, and strong Public Health Systems. She has a Ph.D. from the University of Wisconsin, and PostDoctoral training in Microbiology and Immunology at Stanford University School of Medicine.

“As an incredible mother and dedicated public servant, Dr. Monarez understands the importance of protecting our children, our communities, and our future. Americans have lost confidence in the CDC due to political bias and disastrous mismanagement.

Dr. Monarez will work closely with our GREAT Secretary of Health and Human Services, Robert Kennedy Jr. Together, they will prioritize Accountability, High Standards, and Disease Prevention to finally address the Chronic Disease Epidemic and, MAKE AMERICA HEALTHY AGAIN!”

President Trump and Secretary Kennedy at the MAHA commission meeting

That was in July 2025. Something changed by late August.

I share this article published by KFF Health News. It was written by Dr. Celine Gounder, a physician and medical journalist who specializes in infectious diseases and global health. She was a member of the COVID-19 Advisory Board of President Joe Biden.

(I have edited the article slightly for length.)

Senior CDC Officials Resign After Dr. Monarez’s Ouster, Citing Concerns Over Scientific Independence

Written by Dr. Céline Gounder August 29, 2025

Four senior officials with the CDC, Centers for Disease Control and Prevention, announced their resignations in recent days, citing what they described as growing political interference in the agency’s scientific work, particularly regarding vaccines.

Two of them — Dr. Debra Houry, the CDC’s chief science and medical officer, and Dr. Demetre Daskalakis, who led the National Center for Immunization and Respiratory Diseases — stepped down on Aug. 27, hours after the White House announced the firing of CDC Director Susan Monarez.

Dr. Monarez, confirmed by the Senate in late July, was removed less than a month into her tenure.

White House spokesperson Kush Desai said Monarez “was not aligned with the President’s agenda of Making America Healthy Again.” Monarez’s attorneys argue that the dismissal is unlawful, as only the apresident can remove a Senate-confirmed director.

On Aug. 28, Jim O’Neill, the deputy secretary of the Department of Health and Human Services, was chosen to serve as acting CDC director. In an internal email sent to CDC staffers Secretary Robert F. Kennedy Jr. confirmed O’Neill as the acting CDC director without addressing Monarez’s departure. 

“I am committed to working with you to restore trust, transparency, and credibility to the CDC,” Kennedy told CDC employees, later writing that

“President Trump and I are aligned on the commonsense vision for the CDC: Strengthen the public health infrastructure by returning to its core mission of protecting Americans from communicable diseases by investing in innovation to prevent, detect, and respond to future threats.”

HHS Secretary Robert Kennedy, Jr.

Concern for Vaccine Policy

Houry and Daskalakis said they had become increasingly uneasy about how vaccine policy was being handled. Both pointed to preparations for the Advisory Committee on Immunization Practices, ACIP, meeting, which recommends vaccine schedules.

Houry said they feared “some decisions had been made before there was even the data or the science to support those. We are scientists, and that was concerning to us.”

Daskalakis added that he was “very concerned that there’s going to be an attempt to relitigate vaccines that have already had clear recommendations with science that has been vetted,” which he warned could undermine public trust. “If you can’t attack access, then why not attack trust? And that’s what I think the playbook is,” he said.

“there’s going to be an attempt to relitigate vaccines that have already had clear recommendations with science that has been vetted,

If you can’t attack access, then why not attack trust? And that’s what I think the playbook is,”

Dr. Demetre Daskalakis

Lack of communication and transparency

Both officials cited instances in which evidence reviews were altered or withdrawn. A CDC analysis of thimerosal, a vaccine preservative, was briefly posted before being taken down at the HHS’ direction.

“If there’s something that doesn’t line up with the recommendations, then that information will be taken down, and it’s not there for the public to see for openness and transparency,” Houry said.

The two also criticized the lack of direct communication between CDC scientists and HHS leadership. Daskalakis said his team was never invited to brief Kennedy on measles and COVID-19.

When asked about Kennedy’s calls for “radical transparency,” Houry and Daskalakis learned about changes to the COVID-19 vaccine schedule for children through social media, not through internal channels.

“The radical transparency manifested itself by a Twitter post, which is how Dr. Houry and I learned that the secretary had mandated the change in the children’s vaccine schedule for COVID,” Daskalakis recalled.

“What is the background that led to that decision? And we were denied access to that information. So, I don’t think that that’s radically transparent,” Daskalakis said.

CBS News and KFF Health News reached out to HHS for comment on some of the allegations made by Houry and Daskalakis but did not immediately hear back.

Scientists Raise An Alarm for Public Health

Both officials said they had no jobs lined up when they resigned. Houry described the decision as an effort to raise the alarm about the direction of the agency.

“For us, this was really sending out a bat signal,” Houry said. “We were the very senior scientists and career leaders at CDC. We thought this was the time to stand together and try to do what we could to raise the alarm around public health in our country.”

Daskalakis said remaining at the CDC under current conditions would have made them complicit in what he called the “weaponization” of public health.

“The safety has already been compromised. … We are flying blind in the U.S. already. If we continued … we would be complicit and would be facilitating the ability to go from flying blind to actively harming people,” he said.

Houry emphasized the severity of the moment by noting that she left without a backup plan.

“My leaving without a job was really just showing how dire the circumstances had become,” Houry said.

Daskalakis said his decision was also shaped by his medical oath.

“As a physician, I take the Hippocratic oath: First, do no harm. I am seeing ideology permeating science in a way that is going to harm children and adults. … I think we are seeing things that are happening that are making our country less prepared to be able to respond to the everyday pathogens … but also … to the next big thing.”

Both also expressed concerns about their personal safety in the current climate.

“The environment we live in … stoked by misinformation, especially from people considered by some to be health authorities, makes me worried for all of us in public health,” Daskalakis said. “I am concerned, but that’s part of our job … to be brave and continue to speak the truth even when we are outside of the CDC.”

Photo by Photo By: Kaboompics.com on Pexels.com

Gun Violence-Another Public Health Issue

The resignations came weeks after a shooting outside the CDC’s Atlanta headquarters, which law enforcement linked to COVID misinformation.

Houry said the White House response to the shooting was muted. Kennedy toured the site but later gave an interview expressing distrust of experts.

“That was after the attack. It was based on COVID misinformation. So this is when we were trying to build trust,” she said.

Daskalakis added that while Kennedy later described mass shootings as a public health crisis, he believed the secretary should address misinformation as a root cause.

“The misinformation about the COVID-19 vaccine — that has been documented by the Georgia Bureau of Investigation” as the reason for the CDC shooting. “I would really recommend that the secretary actually do take his own advice and actually address the core problem that led to that shooting as well,” he said.

He also noted that the CDC’s gun violence prevention programs had been sharply reduced. “We talk about violence as a public health problem.

It is, and there’s things we can do to prevent it. Unfortunately, the majority of that program, the staff are terminated,” he said.

“We talk about violence as a public health problem.
It is, and there’s things we can do to prevent it. Unfortunately, the majority of that program, the staff are terminated,”

Dr. Daskalakis

The firings and resignations have sparked calls for oversight. Independent Sen. Bernie Sanders of Vermont called for a bipartisan investigation, Democratic Sen. Patty Murray of Washington urged Kennedy’s removal, and Republican Sen. Bill Cassidy of Louisiana — who voted to confirm Kennedy’s appointment as HHS secretary — said the developments would “require oversight.”

The events come as the FDA narrowed eligibility for updated COVID-19 vaccines to older adults and people with risk factors for severe COVID.

KFF Health News is a national newsroom that produces in-depth journalism about health issues and is one of the core operating programs at KFF—an independent source of health policy research, polling, and journalism. Learn more about KFF.

Subscribe to KFF Health News’ free Morning Briefing.

This article first appeared on KFF Health News and is republished here under a Creative Commons Attribution-NoDerivatives 4.0 International License.

Dr. Monarez Speaks to the Senate

On September 17, 2025, “She testified that she was ousted last month because she refused to cede to Health Secretary Robert F. Kennedy Jr.’s demands to pre-approve vaccine recommendations for the public and fire career scientists.

“He just wanted blanket approval,” Monarez told members of the Senate Committee on Health, Education, Labor and Pensions on Wednesday. “Even under pressure, I could not replace evidence with ideology.”

Monarez described a string of events that she said eventually led to her dismissal, culminating with a “tense” meeting in late August when she clashed with Kennedy over his plans for an influential CDC committee that issues recommendations on vaccines.”

Read the full report from NPR at this link

Ousted CDC director testifies she was fired for resisting pressure from RFK Jr.

Learn about the CDC

I hope you will take the time to learn more about the Centers for Disease Control and Prevention. According to the website, the

  • CDC is the nation’s leading science-based, data-driven, service organization that protects the public’s health.
  • CDC puts science into action to help children stay healthy so they can grow and learn; to help families, businesses, and communities fight disease and stay strong; and to protect the public’s health.

The professionals at the CDC cannot do their job alone. They need the support of elected and appointed government officials and the people they serve.

Health and safety threats are often new and unpredictable, like a viral pandemic or natural disaster, and multiple agencies need to work together to successfully manage threats. Cooperation and support are needed. Blaming and accusations are unproductive and unprofessional and contribute to lack of trust by the people they serve.

Post Graphics

The two graphics about vaccines are currently on the CDC website. The cover photo of CDC headquarters is also on the site.

Exploring the HEART of Health

I’d love for you to follow this blog. I share information and inspiration to help you turn health challenges into health opportunities.

Add your name to the subscribe box to be notified of new posts by email. Click the link to read the post and browse other content. It’s that simple. No spam.

I enjoy seeing who is new to Watercress Words. When you subscribe, I will visit your blog or website. Thanks and see you next time.

Medical stethoscope and heart on a textured background

Dr Aletha